Resolved

We've now resolved the incident. We rolled back the development that triggered all user accounts to be deactivated. Now that user accounts are active again, users are able to log in to the application as usual.

Thanks for your patience.

Recovering

We have identified the impact and took measure to contain it. We are still investigating the exact root cause.

Investigating

We are currently experiencing issues with user accounts. It appears that users are currently unable to log in due to their accounts being deactivated. We are investigating the issue with high priority.

Apologies for the inconvenience.

Began at:

Affected components
  • Declaree.COM
    • .com Web services
    • .com File Transfers
    • .com Android app
    • .com iOS App
    • .com Other services