Resolved
Resolved

The missing scheduled exports have been manually recovered and the system is back to normal operating status.

We apologise for any inconvenience and remain available for any questions or support needs.

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Recovering

The core issue has been identified and remedied with a workaround. We keep working with our infrastructure provider to ensure a definitive fix.

Work is now underway to recover missing scheduled exports.

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Investigating

We noticed a recurrence of the issue, especially for customers using SingleSignOn solutions. We continue to work closely with our infrastructure provider to resolve this in a timely fashion.

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Recovering

At the moment the site is available. We are still working closely with the infrastructure provider as we do not know the root cause of the outage and can therefore not confirm that there will not be any recurrence.

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Investigating

We are aware of an issue with access to the website and are actively investigating. We will provide updates as soon as they become available.

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Began at:

Affected components
  • Declaree.DE
    • DE Web services
    • DE File Transfers
    • DE iOS app
    • DE Android app
    • DE Other services